Salesforce for Field Service enables companies to provide on-site service to customers, and manage a mobile workforce. This course will guide you through the fundamentals of this important part of the platform.
- Basic knowledge of using salesforce platform as business user, FSL login and internet connection
The Field Service application is all about: delivering on-site service to customers and managing a mobile workforce. In this course, Salesforce for Field Service, you’ll become familiar with the core entities, Work Orders, assets, inventory, and purchasing work in Field Service. When you’re finished with the course, you’ll have a foundation understanding of Salesforce for Field Service, and how to use it to provide great on-site service to your customers.
Who this course is for:
- For a newbie or a Business Analyst or a Salesforce Developer or a Business user, who wants to know about Field Service business flow and how to implement on Salesforce