Anurag CV
Anurag Bhatt
OBJECTIVE
Seeking a challenging position as Lead/Senior Developer with a strong background of working knowledge of Salesforce along with the experience and skills to work in scheduled deadlines and under pressure.
PROFESSIONAL SUMMARY
Ø Overall Experience 7+ Years of Experience in the Salesforce.com.
Ø Experience in creating Custom objects and customizing standard objects, Custom fields, Custom Tabs, Record types, Assignment rules, creation of Users, Profiles and Permission sets.
Ø Designed Custom Formula Fields, Validation Rules, Field Dependencies, Workflow rules, Approval Processes, Page layouts and Search layouts.
Ø Worked on Platform Events, Custom settings, Manage Packaging, Custom Metadata, Custom Labels, Queues & Public groups.
Ø Experience in SFDC development using Apex classes, Aura components, Test classes, SOQL, SOSL,Force.com IDE.
Ø Designed Process Builders and Lightning Flows to automate the Business Process.
Ø Developed SFDC Customized Reports and Dashboards to continuously monitor data quality and integrity.
Ø Experience in Sharing rules and security of objects, fields, and record level for different users at differentlevels of organization.
Ø Experience in Lightning Component and Lightning WebComponents.
Ø Hands-on experience with version control systems like GIT and SVN, ensuring effective source code management, version tracking, and facilitating collaborative development workflows for smooth project execution.
Ø Strong background in agile methodologies, actively participating in sprint cycles, daily stand-ups, and collaborative sessions to drive continuous improvement, rapid delivery, and adaptability in dynamic project environments.
Ø Self-paced learning of Salesforce using Salesforce Trailhead to be up-to date in the technology.
Ø Experience in working with Salesforce workbench, Data Loader and salesforce.com Sandbox Environments.
Ø Successfully implemented Salesforce, on-boarding a total of 700 users. Expertise on Salesforce.com Sales Cloud, Lightning web components, Omni Studio, Service Cloud, DocuSign, Own backup, Spot re Data Visualization.
SKILL SETS
Salesforce.com CRM: Lightning Record Pages, Flows, Lightning Web Components,
Aura Component, Apex Classes, Apex Triggers, SOQL, Visual Force Pages, Workflows, Validation rules, Process builder, Approval Process.
Languages: Apex, Visualforce, Lighting Components (Aura, LWC), JavaScript, CSS, Html.
PROJECT EXPERIENCE
Project: Five9. (Salesforce Lead)
Duration: - April 2019- May 2020
Description:
Ø Five9 is a leading CCAS Platform that empowers your agents to engage with customers across their channel of choice, provides your managers with visibility into contact center performance, and brings overall agility to your business. This Project involves creation of MBO Tracker for the internal employees of Five9 (especially Sales executive).
Roles and Responsibilities:
Ø Requirement gathering from client.
Ø Preparing Business Requirement Documents and Technical Design Documents.
Ø Designed and customized Service Cloud to enhance customer service operations and streamline case management processes.
Ø Worked on Lightning Components, Lightning web components, apex classes and triggers.
Ø Configured the Service Console to provide a unified interface for agents, improving resolution times and productivity.
Ø Worked on Permission Sets, Security Configuration like Sharing Rules, OWD Settings.
Ø Developed and customized the Salesforce Community Cloud to enhance customer and partner interactions.
Ø Developed Apex classes, triggers, and batch jobs to automate complex business logic and ensure smooth system functionality.
Ø Implemented custom objects, workflows, and Visualforce pages within the Community Cloud to meet Five9's business requirements.
Ø Integrated external systems with Community Cloud to ensure data synchronization and real-time updates for customer interactions.
Ø Created and implemented Lightning Web Components (LWCs) to deliver dynamic and user-friendly interfaces.
Ø Worked on major part of handling one of the product developments.
Ø Involved in configuring Data Model as per requirement (Objects and fields, workflows, process builder, validation rules etc.).
Ø Integrated Salesforce with DocuSign using Rest API via oAuth 2.0 Authentication.
Ø Utilized Omni-Channel to optimize work distribution, ensuring efficient case routing and assignment.
Ø Involved in deployment of meta data to production and sandboxes using Flosum.
Ø Managed Deployment Life Cycle (Production & UAT) using Copado, Docusign, Platform Monitoring, Salesforce Shield, and Salesforce Security & Privacy Accredited.
Ø Integration with Omni Studio.
Ø Worked on Lightning Web Components, and apex classes.